OTG Policies

OTG Workshop & Studio Time Policies:

Workshops are limited to 8 participants, due to limited space in our cozy studio we are unable to accommodate non-paying participants. Anyone wanting to observe a workshop or supervise a child is welcome, but as it does occupy a space, there is a fee of $45/person. 

Studio Time is only for those who have completed our Glass Etching Workshop within the last 12 months and are confident with our studio space & machinery. You are welcome to etch our glassware or bring you own (both for a fee).

OTG Discount Policies:

We wholeheartedly appreciate your interest in selling our products in your shops and/or your interest in corporate custom order projects. Wholesale discounts apply to OTG recycled glassware with etching of OTG Northern Patterns; Corporate discounts apply to orders of OTG recycled glassware etched with a custom logo/image. Due to high demand and limited production capabilities, we have adopted the following policies regarding corporate and wholesale discounting:

  1. 5% off for NGO or Individual purchasing a minimum of 20 items of same kind (or over $500)
  2. 10% off for NGO or Individual purchasing a minimum of 40 items of same kind (or over $1000)
  3. 12% off Corporate orders totalling $500 or more, during OTG Busy Months (February, March, July, August, November and December)
  4. 15% off Wholesale orders totalling $500 or more, during OTG Busy Months (February, March, July, August, November and December)
  5. 25% off Corporate orders totalling $500 or more, during OTG Slow Months (January, April, May, June, September and October)
  6. 30% off Wholesale orders totalling $500 or more, during OTG Slow Months (January, April, May, June, September and October) 

*Please note: Discounts apply ONLY to OTG recycled glassware. Discounts do not apply to logo/image/text set up, engraving image/logo/text, stencil material, handling, boxes/packaging/gift wrapping and shipping (if required).

**Coupon codes & other promo offers do not apply.

Old Town Glassworks Bulk Order Policy 

Due to high demand and limited production capabilities, we have adopted the following policies for bulk orders:

  1. Orders of 10 items or less is NOT considered a bulk order and can be produced in under 1 week, pending the customer pays the $40 rush fee.
  2. Orders of over 10 items IS considered a bulk order, and cannot be produced in under 1 week, regardless of if customer pays the $40 rush fee.
  3. During slow months (January, April, May, June, September and October), bulk orders will be completed a minimum of 2 weeks from the date the order was received.
  4. During busy months (February, March, July, August, November and December), bulk orders will be completed a minimum of 1 month from the date the order was received.

Old Town Glassworks Payment Policies

As part of our production policies, we require payment on custom order invoices in full before we can begin production. This policy applies to individual & corporate orders, as well as bulk & wholesale orders. We accept payment in the form of cash, credit or debit in person, or credit over the phone. We do not accept payment by e-mail transfer. Failure to pay in full will result in the addition of 2% interest after 30 days and 5% interest after 60 days. Please feel free to contact us if you require assistance with complying with this policy.